Back to the pack
Phone calls and complaints
15 phrasesAbout 4 min
Saved on this device only.
How it works
1Listen, then say it
2Tap for the meaningClick for the meaning
3Knew it or Repeat later
Then a quick check of 5 questions. Repeat later brings a phrase back at the end and tomorrow.
You'll practise
- Hi, I'm ringing about my latest bill
- Your call is important to us
- Can I just take you through security?
- Can I take the first line of your address and postcode?
- That's B for Bravo, D for Delta
- Bear with me one moment
- I'm just going to pop you on hold
- Sorry, you're breaking up
- Could I get a reference number for this call?
- I'd like to make a formal complaint
- Could you escalate this, please? / Could I speak to a manager?
- Could you put that in writing for me?
- If this isn't sorted, I'll take it to the ombudsman
- Is there anything else I can help you with today?
- Lovely, thanks, bye, bye, bye-bye